The other morning, I went to upload a draft to the Diane Lee Show via my iPhone 3GS. I tend to write my posts in AwesomeNote (on my iPhone on the bus to work, would you believe?) and then import them into the WordPress mobile app, save them as drafts, then edit on my laptop or desktop before uploading.
But the upload failed. Twice. Hmmm. What’s that about? (Oh well, I thought, I’ll try again later. It’s probably an interwebz connection error thingy.)
Later that day, I received an automated email from ifttt telling me that my WordPress settings needed to be reactivated. I logged into my WordPress account and found – to my horror! – that my account had been suspended due to an (alleged!) violation of WordPress’s TOS.
Eek! Gah! Yikes! How did that happen?
I checked the TOS, found I was in the clear and fired off an email expressing my horror (very diplomatically) at the injustice of it all. And I waited, with bated breath. Within a few hours, I received an email saying there had been an error, WordPress apologised, and my blog was back to normal.
Yay! Yippee! And phew!
I’d like to say that WordPress’s speedy reply and fix was very much appreciated. I was truly surprised (and delighted!) at how quickly this problem was solved.
Thank you from the bottom of my heart, WordPress 
I had a problem with importing a posterous blog and sent an e-mail and overnight the problem was fixed with a friendly e-mail too.
No wonder we love them, Gary! It’s just so nice to know that if there are problems and the support forums can’t help, your email will be responded to very quickly, pleasantly and professionally. It’s an excellent example of how a business can build and maintain trust in their brand. Are you listening, Groupon?
I’m assuming that WordPress have not scrimped on staff because they know that sufficient staffing is the only way to provide customer service.
Exactly, Gary!
Good to know Diane, cos I have a blog spot parked with them just waiting till I get up the gumption to get on with it and blogs something…lol
Do it, Mary! You won’t regret it… you’ll get fab service from WordPress – and I’m not just saying that because my blog’s here!
I like self hosted blogs using WordPress for exactly this reason, but the team here at WordPress are amazing I must say. However I am biased
I’m thinking about going down the self-hosted path myself next year, Shaun…! Will keep you posted
No worries sing out if you need a hang, happy to help